Truly effective aged care respects the whole person, not just their medical needs. This article explores how documented life stories, values, and preferences are transformative tools for care providers. When staff know a resident was a teacher, loves classical music, or finds comfort in a specific routine, they can deliver care that aligns with their identity and promotes dignity. We explain how digital platforms facilitate sharing this ‘person-centred’ information securely with care teams, improving communication between staff and families. This approach fosters deeper relationships, reduces behavioural and psychological symptoms, and significantly enhances the resident’s wellbeing and quality of life.
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